Privacy Policy All the personal information gathered on our web site will be kept complete confidential and used only for the purpose of serving you, our customer. We do not sell or release personal customer information. If at any time in the future, you wish to have your personal information removed from our records, please contact us with your request. Sensitive information, such as credit card information is gathered via a Secure Server Connection using SSL technology and a high assurance digital certificate. We do use cookies for the shopping cart, and thus a browser must be set to accept cookies for the shopping process. However these cookies are temporary only, and they expire with the closing of a current browser session. Our server keeps a log of users who access the web site. This information provides reports on site activity by IP number and browser type, but does not record any personal information such as e-mail, name or address. If you have any questions regarding our policies and practices, you are welcome to contact us. Top of page Return Policy We have a 30 day return policy. Please contact us using our Contact Us Form or phone us at 785-823-1555 within 72 hours of receipt of you order and provide us with your customer number, description of items to be returned, and the reason for returning the product. We will send you an e-mail message with an RMA number and the instructions for returning the items. All merchandise must be returned unmarked, undamaged and prepaid. Any UNOPENED packages can be returned to us for a full refund, less shipping charges and a 20% restocking fee. Returns due to printing errors will be replaced. Invoicing errors will be handled on a case by case basis. Goods received in damaged condition will be replaced. If items are received in damaged condition, please inform the carrier immediately. All returns must be return shipped within 7 days of the RMA number being issued. All returns must have an RMA number clearly displayed on the outside of the package. If a return does not have an RMA number displayed on the outside of the package, it will be refused or sent back to you at your expense. You can obtain an RMA number by using our Contact Us Form by providing your contact information and order number, and the reason for the return. Please include the words "Request for RMA - Customer No. [your customer number here]" in the comments field. With all returns, please include a copy of your invoice in the package with "PRODUCT RETURN" written in block letters at the very top. To avoid additional charges, returns must be shipped to the following address with the following information provided: ISG Technology, Inc. 127 N. 7th Street Salina , Kansas 67401 RMA Authorization Return Number : Reason for Return : Top of page